Refund policy

At Travestan, we want you to travel with confidence, and that starts with shopping with confidence. If something isn't right, we'll help make it right.

30-Day Returns
You may request a return of eligible items within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in their original packaging.

Return shipping
For change-of-mind returns, return shipping is arranged and paid for by the customer. There is no restocking fee — once we receive and approve your return, you are refunded the full product purchase price.
If your item arrived damaged, defective, or incorrect, you do not pay anything: see "Damaged, defective, or incorrect items" below.

How to start a return
1. Email us at support@travestan.com with your order number and the reason for your return.
2. Our team will reply within 24 hours (Mon to Fri) with return instructions.
3. Once we receive and inspect your return, we'll email you to confirm your refund.

Refunds
Approved refunds are issued to your original payment method, typically within 5 to 10 business days of us receiving your return.
Standard shipping is free on every Travestan order, so there is no outbound shipping charge and no shipping amount is deducted from your refund.

Damaged, defective, or incorrect items
If your order arrives damaged or defective, or if you received the wrong item, please contact us at support@travestan.com as soon as possible after delivery — ideally within 7 days, so we can resolve it quickly. You remain eligible to raise these claims throughout the 30-day return window.
We may ask for photographs or other reasonable evidence to document the issue. Approved damaged, defective, and incorrect-item claims are resolved at no cost to you, by replacement or full refund.
You do not need to ship the item back unless we specifically tell you a return is required. If we do need the item returned, we will send you return instructions and cover the return shipping cost.

Exchanges
We don't offer direct exchanges at this time. If you need a different item or kit, please return the eligible item in accordance with our return policy and place a new order.

Non-returnable items
Items that have been used, washed, or damaged after delivery, and any items marked final sale, are not eligible for return.

Questions?
We're here to help at support@travestan.com.

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